Fairplay Privacy Policy – Data Protection & User Privacy

This Privacy Policy explains how Fairplay collects, uses, processes, stores, shares, and protects your personal data when you access or use available Fairplay services, including our sportsbook, live markets, casino games, payments, and mobile applications.

We are committed to protecting your privacy and handling your personal data with transparency and integrity. By accessing or using our services, you acknowledge that you have reviewed and understood the data practices described in this policy.

Please review this policy alongside our terms and current platform instructions before using Fairplay services. Specific services, data-processing practices, and features can change dynamically over time to reflect updates to our operational platform or applicable legal requirements.

📋 Privacy Policy at a Glance

The following table provides a quick, high-level summary of our core data practices.

📂 Information We Collect and How We Collect It

To provide a functional and secure sports betting and casino experience, we collect specific categories of personal data. We keep this collection limited to what is necessary for legitimate platform operations.

1. Information You Provide Directly

• Registration and Account Details: When you create a Fairplay account, you provide basic details such as your name, mobile phone number, email address, and date of birth.

• Verification Documents (KYC): Where identity verification is required or requested, you may provide copies of government-issued photo identification (such as a passport, driver’s license, or national ID card) or utility bills to verify your age, name, and address.

• Transaction and Payment Information: To process deposits and withdrawals, you provide payment details, bank account numbers, UPI IDs, or cryptocurrency wallet addresses. We do not store complete, unencrypted credit card numbers.

2. Information Collected Automatically

• Device and Technical Data: When you navigate our desktop site or mobile applications, we automatically log your IP address, browser type, operating system version, mobile carrier, and unique device identifiers.

• Usage and Betting History: We collect data on how you interact with our platform, including your sports selections, casino game rounds, transaction details, and general website activity.

• Location Data: We may collect or approximate your geographical location via your IP address to verify that you are accessing the services from a region where our platform is legally available.

3. Information from Third Parties

• We may receive data from payment processors, anti-fraud agencies, and technical partners to verify transaction details, confirm security status, and prevent duplicate account creation or system abuse.

⚙️ How We Use Your Personal Data

We process your personal data under legitimate legal and operational frameworks. Your information is used only for the following designated purposes:

• Account Management: Setting up, maintaining, and managing your unique Fairplay credentials and user profile.

• Transaction Processing: Initiating and completing secure deposits and withdrawals (for example, verifying ₹300 minimum deposit or withdrawal requests via UPI, PhonePe, Google Pay, or bank transfers).

• Security and Fraud Prevention: Conducting routine checks, monitoring for suspicious or irregular transactions, enforcing our single-account rules, and detecting system manipulation or cheating.

• Regulatory Compliance: Verifying age eligibility (ensuring all users are strictly 18 or above) and completing mandatory identity verification procedures.

• Communication and Support: Resolving technical inquiries, sending transaction receipts, notifying you of essential platform maintenance, or communicating changes to our Terms and Conditions or Privacy Policy.

🔒 How We Share Your Personal Data

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is only shared with trusted third parties to facilitate essential services under strict privacy terms:

• Payment Gateways and Banks: To process and authorize your deposits and withdrawals, we share necessary transactional data with your selected payment processor (such as PhonePe, Paytm, or Net Banking providers).

• Identity Verification Providers: To verify user age and details during KYC checks, we may share documents with secure, third-party screening and identity-validation databases.

• Legal and Regulatory Authorities: We may disclose your personal information if required to do so by applicable laws, court orders, or requests from regulatory and law enforcement bodies in order to comply with legal processes or protect platform safety.

• Platform Service Providers: We work with technical partners who host our databases, monitor platform security, and manage customer support channels under strict data confidentiality agreements.

🍪 Cookies and Browser Storage

We use cookies, local storage, and similar technologies to enhance your browsing experience, remember your preferences, and maintain session stability.

• Essential Cookies: These are necessary to keep you securely logged in as you move across different sections of our platform (e.g., transitioning from the Sportsbook to the Live Casino lobby).

• Performance and Analytics Cookies: These help us understand which sports categories (such as Cricket or Football) and site sections are visited most frequently, allowing us to optimize interface speed and layouts.

• Managing Cookies: You can adjust your browser settings to refuse cookies or alert you when they are being sent. However, disabling essential cookies may prevent parts of the Fairplay platform from functioning correctly.

🛡️ Security of Your Personal Data

We employ appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• Encryption protocols: Payment transactions and personal credential uploads are secured using standard secure socket layer (SSL) and transport layer security (TLS) protocols.

• Access Controls: Internally, access to your sensitive documents and transactional records is strictly restricted to authorized employees who require that data to perform their job duties (e.g., our security and finance departments).

• Your Responsibility: You play a vital role in keeping your information safe. Never share your password, OTPs, or authentication credentials with any third party.

⏳ Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, reporting, or regulatory requirements.

• Account Data: While your account remains active, we maintain your registration, billing, and transactional history.

• Compliance Data: In order to comply with international financial and anti-money laundering regulations, we may retain certain identification records, betting history, and deposit/withdrawal logs for a specific period after an account has been closed or terminated.

✊ Your Privacy Rights and Choices

Depending on your physical location and local data privacy laws, you may have specific rights regarding your personal data:

• Right of Access: You can request a copy of the personal information we hold about you by contacting official customer support.

• Right to Correction: If any of your account details, contact information, or payment references are incorrect or outdated, you have the right to request that they be updated.

• Right to Erasure (Deletion): In certain circumstances, you can request the deletion of your account and personal details, subject to any outstanding legal, regulatory, or tax obligations that require us to retain those records.

• Right to Restrict Processing: You can request that we pause or restrict how we use your data, particularly if you are contesting the accuracy of the information.

To exercise any of these rights, please contact our support team through verified, official platform channels.

🔞 Underage Privacy and Protection of Minors

Our platform is strictly restricted to eligible individuals who are aged 18 and above.

We do not knowingly collect, verify, or process any personal data from individuals under this legal age. If we detect or are notified that a minor has registered an account, we will immediately close the account and permanently delete all associated personal data from our secure databases.

🔄 Changes to This Privacy Policy

This Privacy Policy can change to reflect updates to our data handling practices, security protocols, technical infrastructure, or legal requirements.

We recommend reviewing this page periodically to remain informed about how we protect your personal data. Continued access to and use of Fairplay services following any updates will be subject to the latest version of this policy.